Frequently Asked Questions

For your convenience, a list of frequently asked questions is provided below. Please be sure to review this list, as it is very possible that your question has already been answered here. If the solution you seek is not here, please feel free to contact us.

Frequently Asked Questions


Q01: I have downloaded the file and what should I do next?

A: If the file you just downloaded has an .exe extension, just double-click it to launch the installation process and follow the on-screen instructions. Or, in most of the cases it is a .zip file. You have to uncompress the archive to access the installation program. Unzipping is really easy once you know how. If you use Windows ME/XP/2000/Vista/7, you can open Zip files directly without any need of third party tools and display their contents as folders directly from Windows Explorer or you will need additional software to unzip files (WinZip, WinRAR, 7Zip, IzArc, Zipeg etc.). Double-click on zip archive to view the contents in a program window, then click on the "Extract" Button and specify the output location where you would like to extract these files. Close program window and find the folder of the extracted files, you are now ready to run the setup file.

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Q02: How can I convert Cassette tapes or Vinyl to a Digital format?

A: Just follow these steps:

1) Connect the Line Out from your Cassette to the Line In of the soundcard.

2) Open Music Editor Free and click "New Record". Select "Line In" as the recording source in recorder window.

3) Play the Cassette

4) After Music Editor Free finishes recording, you can save the recording as an audio file.

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Q03: Can I remove the voice from a sound track, completely?

A: No, you cannot fully remove the voice from a track. Any program that promises to remove voices completely from a sound track will also remove any sound near the voice in the stereo spectrum.

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Q04: How long can Music Editor Free record?

A: Music Editor Free can consecutively record for as long as you like without interrupt. But still, we recommend not making long, continuous recording to a single audio file - there can be a technical limitation to the maximum file size permitted. This is imposed by the file system used on the hard drive. For example, in a FAT32 file system on Windows there is a 4GB limit. However, most computers these days are set up with NTFS file systems and no such limit is imposed. It is a difficulty to edit an audio file of this size and in fact it may lead to the failure of loading into audio editing software. Additionally, if the audio file needs to be sent to a third party (for example, as an email attachment), it may be barred by most mail servers due to its enormous size.

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Q05: While attempting to convert a WMA file to WAV or MP3, the converter does not seem to be responding. What could be the problem?

A: Unfortunately, a major inconvenience with WMA files at present is that many files are protected, or locked. As far as we know, protected WMA files cannot be converted with any software. Some WMA files are intentionally protected, while others are automatically protected upon creation by the producing software.

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Q06: How to transfer MP4 files to your iPod?

A: You need to use your iTunes to transfer the MP4 files that our software generated to your iPod. You can read the help of iTunes to learn how to do or follow the steps below.

1) Find the MP4 files which is created by our program and drag it into your iTunes library, or select "Add File to Library" from the "File" menu and select the MP4 files.

2) Click "File" -> "Update iPod" to load the MP4 files to your iPod.

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Q07: How to speed up conversion with DVD Ripper?

A: The conversion speed depends on both the original DVD file length and what codec you select to encode the resulting file: the longer the DVD file is, the more time it will take to finish converting a DVD; if you select H264 codec, it will take you more time relatively. Of course, it's also related to system configuration. In addition, we don't recommend that you lower video bit rate and audio bit rate in the settings window to expedite conversion.

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Q08: HotDisc DVD Copy takes over 3 hours to rip a simple movie, am I doing something wrong?

A: Please firstly check if your DVD has been scratched. If not, please rip DVD with DivX codec and set a lower resolution, such as 352*288.

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Q09: How can I rip DVDs?

A: Copying encrypted DVDs is illegal in many countries. Also it's illegal to provide information about how this could be accomplished.

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Q10: Will your programs work on 64 bit computers?

A: Yes. Our products will work on any 64 bit Windows Vista, or 7 computer.

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